FAQ

📦 Shipping & Delivery
Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. UK delivery takes 5–10 business days depending on the product and supplier.

Q: Do you offer free shipping?
A: Yes! We offer Free UK Shipping on all orders.

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↩️ Returns & Exchanges
Q: Can I return my order?
A: Absolutely. We offer a 30-day hassle-free return policy. If you’re not satisfied, just contact us at support@pixelandparcelco.com.

Q: How do I start a return?
A: Simply email us with your order number and we’ll send you the return instructions.

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💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Klarna, Google Pay, and Apple Pay.

Q: Is checkout secure?
A: Yes – all payments are protected by encrypted SSL security.

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🐾 Products
Q: Do you test your products?
A: Yes. Pixel & Parcel Co. only works with trusted suppliers to ensure quality and safety.

Q: Are items covered by warranty?
A: Some items include manufacturer warranties. Please check the product page for details or contact us.